Returns Policy

MONEY BACK POLICY & CUSTOMER SATISFACTION

We pride ourselves in satisfying our customers to the fullest. That doesn’t mean that we can’t make mistakes, but when we do, we know how to fix them. So if you aren’t happy with your order at Super.pk, you can contact us. We will either arrange a replacement or give you your money back.

Our money back guarantee program will give you the peace and comfort of knowing that if you didn’t get your desired product, you can get a replacement. Our money back guarantee is very simple. When you receive your product and you don’t like it, you can ask for a full refund. We try our best to deliver only those products that meet your expectations, but if you find any fault, feel free to contact us.

How to make use of the money back guarantee

In case you want your money back or get a replacement, simply contact us at our customer support number. Provide us with your full name, your receipt, and your order ID. You can contact us within seven days of your purchase. We can replace the product or give you the money back if your claim is genuine. You can also contact us if we have shipped you the wrong product or if it doesn’t match your order. You can even contact us if there is a manufacturing defect in the product.

You have seven days to send the parcel back to us. Make sure that the product you received is in the same condition in which it arrived. It should be returned to us in proper packaging, documents, warranty card, the manufacturer’s packaging, and other accessories.

Advantages of our replacement and money back policies

  • You can avail our replacement and money back policies within seven days of purchase. That gives you ample time to check whether the product is up to the mark.
  • You can replace your purchased product if you aren’t satisfied with it or it didn’t meet your expectations.
  • If there are any manufacturing defects in our product, we are ready to accept our mistake and change the product. We can also give your money back. It’s your choice.
  • Our replacement and money back policy is quick and easy. You can contact us as soon as you feel the need to change the product.

Our sole purpose is to make our customers happy and contented with their purchase. If you don’t like what you purchased from us, you have the right to claim and we are ready to fix it.